RESERVING YOUR DATE

Event Decorating, Balloon Garlands & Event Styling

• A 50% non-refundable retainer is required to reserve your event date.
• Your date is not secured until the retainer has been received.

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Equipment Rentals

• Full payment is required at the time of booking.
• Rental equipment will not be reserved without payment.

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FINAL PAYMENT

• The remaining balance for decorating services is due 5 days prior to the event date.
• If final payment is not received by the due date, Fox Valley Event Co. reserves the right to cancel the booking and retain the retainer.

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CANCELLATIONS & RESCHEDULING

More than 30 days before the event:

• Payments made beyond the non-refundable retainer may be refunded or transferred to a future event date.

30 days or less before the event:

• Payments may be applied as a credit toward a future event date within 12 months, subject to availability.

7 days or less before the event:

• No refunds will be issued due to materials, supplies, and scheduling commitments already made.

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EQUIPMENT RENTALS

• Rental equipment must be returned in the same condition it was received.
• Customers are responsible for lost, stolen, damaged, or excessively dirty equipment.
• Additional charges may apply for repairs, replacement, or excessive cleaning.

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WEATHER POLICY

• Outdoor events may be rescheduled due to severe weather when possible and subject to availability.
• Fox Valley Event Co. is not responsible for weather-related conditions beyond our control.

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PHOTO RELEASE

• Fox Valley Event Co. may photograph completed setups for portfolio, website, and social media use unless otherwise requested in writing.

Thank you for supporting a local small business. We look forward to helping create your celebration!